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I can't receive IPTV after I upgrade to NBN

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Level 2

Dear Sir
I recently upgraded NBN from ADSL2, everything is good and the download speed is as high as 44.9Mbps. Thank you tpg for the great speed.
However, when I tried to use IPTV, I encountered a strange problem.
www.tpg.com.au says
Your speed does not seem to be enough to support IPTV. Please call 13 14 23 for customer assistance.
Why I can watch IPTV when I used ADSL2 but i can't after I have upgraded to NBN now.
Could you please help solve this problem? Thank you

Regards

George Gao

 

4 REPLIES 4
Moderator

Hi @adslue89 

 

Welcome to TPG Community!

 

The TPG IPTV is only available on our TPG ADSL2+/ADSL service, which is why it is not working with your TPG NBN service.

 

Kind regards,

BasilDV

Moderator

Hi @adslue89

 

In addition to what Basil mentioned, we have already discontinued the IPTV service (even for ADSL customers) since August 5 as well.

 

Regards,

Level 1a

Im having the same error used to work fine, seems IPTV is dead Smiley Sad 

 

TPG pls bring it back for NBN it was a great service!!!

Level 2
Me too