Insane amount of: NBNCo planned maintenance alerts

[whale]

* In the last 3 days TPG sent me 3 emails saying: There will be NBN maintenance / all day outage (the target date being shifted by +1 day everytime).

* In the last 6 or so months -- there seems to be planned full day outage NBN maintenance at least every 2 weeks (or so the alerts warn)... but usually there is absolutely no outage.

1) Why is this happening?

2) Can TPG tell NBN to stop doing this.

Thanks.

[Aubrey]

Hi @whale, planned network upgrade and maintenance are done from time to time to ensure continued performance on the network. Where possible, these works are performed during non-peak times.

Whenever we are made aware about these planned works of NBN Co, we send notifications to our impacted customers via email and/or SMS. Should you prefer, you may opt out from receiving these notifications. You can send your details via private message.

Aubrey

[whale]

The problem isn't the alert system itself. The problem is the incorrect alerts -- the false positives.

As I said: Every 2 weeks we are told there will be an all day outage -- and there is no outage.
The last 3 days everyday: We were warned of an all day outage (and everyday the [planned outage day] was changed 3 times in a row). Why?

Why is the NBN doing supposed maintenance every 2 weeks in the last 6 months?
Why are they feeding us all these false positive alerts that don't eventuate?

Can you email the NBN on behalf of TPG and ask them these questions.
(When I ask the NBN -- they tell me to talk to my provider -- which is TPG).

Thanks.

[Aubrey]

Depending on the nature of the work or the cause of the planned outage, this may or may not affect your service. In some cases, they also receive a notice of a planned power outage from the local power supplier which may affect the NBN network. As result, they notify the all the ISPs in the impacted area of a possible loss of service.

You may also check https://www.nbnco.com.au/support/network-status for details about the planned outages.

Aubrey