Hey, @JLepoidevin
Thanks for raising this to us, we're sad to learn that you're having issues with the connection.
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
@JLepoidevin wrote:
I've been experiencing issues with my HFC internet connection that have been causing disconnections and slow speeds. Reading previous posts on this forum from people experience the same issues it seems to be related to this excerpt taken from the system log on my Archer VR1600V modem.
2022-01-22 13:39:23 [3] PPP: ppp3 User request
2022-01-22 13:39:23 [3] PPP: ppp3 LCP down
2022-01-22 13:39:23 [4] PPP: ppp3 LCP down
2022-01-22 13:39:23 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "User request"]
2022-01-22 13:39:23 [6] PPP: ppp3 rcvd [LCP TermAck id=0x3]
2022-01-22 13:39:23 [3] PPP: ppp3
I've been experencing intermittent disconnections and internet speed dropping from 100mbps to <1mpbs. Using a internet connection monitor ive recorded up to 67 disconnections in a 24h period, these range from a couple of seconds up to 5 minutes.
Ive attempted the normal troubleshooting, restarting modem, factory reset modem, dns and ip config. Flushing dns etc and no improvement. Any help is appreciated.
