Internet Drop Outs

[MelJ]

Hi there, every few hours our internet keeps dropping out, I have rebooted so many times and checked NBN outages but it states we don't have an outage and TPG speeds are ok. Why is this constantly happening? We live on the Northern Beaches. Thank you

[Aubrey]

Hi @MelJ, welcome to TPG Community!

Drop outs can be caused by several factors. It could due weak wifi connection or can be caused by a network fault. In such cases, it would also be helpful if you notice any changes on the light indicators on the modem (and NBN box if you have one).

Please send us a private message with your customer details and let's have a closer look at your connection,

Thanks,

Aubrey