Internet Modbury SA

[ostcm]

Does TPG have an internet outage affecting Modbury SA? If yes, when will it be resolved?

[alanguide]

You can check this yourself, on nbnco.com.au/support/network-status    Also on support.tpg.com.au/servicestatus

[WayneR]

Hi Guys! 

Yes we do have a fibre cut affecting Modbury SA at this time. 3rd party contractor were performing works that have destroyed Telstra/NBN conduits which inturn took out our fibre network in that area. This has resulted in multiple carriers being impacted 

We attempted in hauling a new cable early this morning however was unsuccessful.

NBN currently onsite opening up the trench with NDD and we have all available resources onsite shortly to attempt making a path during the daylight hours. 

We are treating this as a critical fault which we are attempting to repair ASAP however we are unable to provide an ETA due to the amount of works that need to happen for it to be resolved. We are also looking to mitigate impact if there is a quick solution to minimise impact.

We have a case on the TPG website: https://support.tpg.com.au/servicestatus/Information?category_code=36&timeframe=now&affected=NBN that impacts this area.

Regards

Wayne

[sanjaym2023]

Thank you for the update. We are in Modbury Heights area.

[sanjaym2023]

Hello Wayne, We are in Modbury heights area. Could you check and tell us what’s going on or how can we fix this issue ourselves? NBN website says there are no outages. How to message you privately with my account details so that you can check what’s happening. Thanks

[sanjaym2023]

Hello again,

What's the best number to call you guys. Nobody is answering this number 131423. Automated voice has been put on loop and it's not helpful.

If i call tpg sales probably you would pick up the phone immediately. Once we become your customer, no proper response.

[WayneR]

Hi Team

We are still exposing the damaged section of conduit. Our contractors are rodding and roping both directions as we speak in preperation of the new cable.

In relation to fixing it yourself I doubt this would work as the backhaul fibre has been cut

[WayneR]

Hi guys,

Definately making some progress re interim repairs! We have hauled the cable and currently installing it to our network

Thanks for your patience. We are currently prioritising back haul links to restore services as a priority!

Regards

Wayne

[WayneR]

Hi team,

We have restored some Modbury and Prospect backhaul links.

Please power cycle your equipment

[sanjaym2023]

Any estimated time of completion? Thanks