Internet Speed not changed after upgrade

[alugandulas]

Hi There,

I have upgraded my plan from 100mbps to 200 mbps but speed hasn't changed at all.

I have recieved the confirmation from TPG saying that it has upgraded to new plan. I have been testing with Ethernet/LAN connection (not using wifi.)

can you guys please confirm the change and advise me if anything else i need to do ?

[BasilDV]

Hi @alugandulas 

Thanks for raising this with us.

We checked the account and can confirm that the service is properly provisioned with the NBN Home Superfast upgrade.

We'd like to arrange a call from our Tech team to check on this further. Please send me a PM with your preferred time and best number to be contacted.

How do I private message (PM) in the community

BasilDV