Internet connection

[Cheyenneduncan]

I’ve just switched to TPG. trying to set up my internet. The port light is orange on my nbn box and the internet light won’t come on on my TPG modem ?

[BasilDV]

Hi @Cheyenneduncan 

Welcome to the Community!

We were able to locate your account using your community details and can confirm that the service is installed.

The internet is not working, since the configuration of the modem/router is incorrect.

You may check our article that will guide you on how to configure the modem. You may refer to this article: New Connection Setup Help.

Let us know how it goes.

BasilDV