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Internet drop out every 3 to 10 mins

eng1970
Level 3
Level 3
‎25-10-2020 04:17 PM

I am so over TPG with Internet drop out every 3 to 10 mins, I have been calling the support line and get stuffed around.

I have turned on remote login in the TPG supplied Archer VR1600v v2 just to prove to them it drops out.

This is just from a 3 hour window
Oct 25 13:33:28 192.168.1.254 PPP: ppp1 LCP down
Oct 25 13:33:28 192.168.1.254 PPP: ppp1 LCP down
Oct 25 13:39:55 192.168.1.254 PPP: ppp1 LCP down
Oct 25 13:39:55 192.168.1.254 PPP: ppp1 LCP down
Oct 25 14:27:07 192.168.1.254 PPP: ppp1 LCP down
Oct 25 14:27:07 192.168.1.254 PPP: ppp1 LCP down
Oct 25 14:30:51 192.168.1.254 PPP: ppp1 LCP down
Oct 25 14:30:51 192.168.1.254 PPP: ppp1 LCP down
Oct 25 14:40:27 192.168.1.254 PPP: ppp1 LCP down
Oct 25 14:40:27 192.168.1.254 PPP: ppp1 LCP down
Oct 25 15:07:43 192.168.1.254 PPP: ppp1 LCP down
Oct 25 15:07:43 192.168.1.254 PPP: ppp1 LCP down

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12 REPLIES 12
eng1970
Level 3
Level 3
‎25-10-2020 04:24 PM
 
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eng1970
Level 3
Level 3
‎25-10-2020 04:35 PM

Full debug logs at time of drop out

Oct 25 15:29:41 192.168.1.254 System: DSL link down
Oct 25 15:29:47 192.168.1.254 PPP: ppp1 User request
Oct 25 15:29:47 192.168.1.254 PPP: ppp1 LCP down
Oct 25 15:29:47 192.168.1.254 PPP: ppp1 LCP down
Oct 25 15:29:47 192.168.1.254 PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
Oct 25 15:29:47 192.168.1.254 System: DSL training G.994
Oct 25 15:29:47 192.168.1.254 PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
Oct 25 15:29:51 192.168.1.254 PPP: ppp1 User request
Oct 25 15:29:51 192.168.1.254 PPP: ppp1
Oct 25 15:29:51 192.168.1.254 System: DSL training G.994
Oct 25 15:29:58 192.168.1.254 System: DSL training G.993 started
Oct 25 15:32:40 192.168.1.254 System: DSL training G.993 channel analysis
Oct 25 15:32:41 192.168.1.254 System: DSL link up
Oct 25 15:32:42 192.168.1.254 PPP: ppp1 sent [PADI Host-Uniq(0x00002d46)]
Oct 25 15:32:47 192.168.1.254 PPP: ppp1 sent [PADI Host-Uniq(0x00002d46)]
Oct 25 15:32:47 192.168.1.254 PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x98ae57d9>]
Oct 25 15:32:47 192.168.1.254 PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xfef5ad84>]
Oct 25 15:32:47 192.168.1.254 PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xfef5ad84>]
Oct 25 15:32:47 192.168.1.254 PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
Oct 25 15:32:47 192.168.1.254 PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x98ae57d9>]
Oct 25 15:32:47 192.168.1.254 PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x98ae57d9>]
Oct 25 15:32:47 192.168.1.254 PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0x98ae57d9]
Oct 25 15:32:47 192.168.1.254 PPP: ppp1 sent [PAP AuthReq id=0x1 user="hidden" password=<hidden>]
Oct 25 15:32:47 192.168.1.254 PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0xfef5ad84]
Oct 25 15:32:49 192.168.1.254 PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
Oct 25 15:32:50 192.168.1.254 PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
Oct 25 15:32:50 192.168.1.254 PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.23.59>]
Oct 25 15:32:50 192.168.1.254 PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.23.59>]
Oct 25 15:32:50 192.168.1.254 PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 193.116.98.104> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
Oct 25 15:32:51 192.168.1.254 PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 193.116.98.104> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
Oct 25 15:32:51 192.168.1.254 PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 193.116.98.104> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]

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Ahra_G
Moderator Moderator
Moderator
‎25-10-2020 06:38 PM

Hi @eng1970 , 

 

We're sorry to learn that you are having connection issues, We understand how important it is to have a working internet connection specially around these times. 

 

Based on the account I've managed to locate using your Community details, a tech visit has been scheduled tomorrow, 26 October 2020 between 1:00 PM - 5:00 PM. 

 

Please ensure that your or someone of legal age is present during the visit. Feel free to respond to the SMS directly sent by our Engineering team for any assistance needed.

 

We apologise for the inconvenience. 

 

Regards,

Ahra_G

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eng1970
Level 3
Level 3
‎25-10-2020 06:46 PM

A tech visit was scheduled yesterday, 24 October 2020 between 8:00 AM - 12:00 and they didn't even show up or call so excuse me for not getting my hopes up

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eng1970
Level 3
Level 3
‎26-10-2020 02:44 PM

They come out and swapped the copper pairs and still getting dropouts not as offten

Oct 26 12:37:47 192.168.1.254 System: DSL link up
Oct 26 12:38:43 192.168.1.254 message repeated 7 times: [ System: DSL link up]
Oct 26 13:40:28 192.168.1.254 System: DSL link down
Oct 26 13:40:30 192.168.1.254 System: DSL training G.994
Oct 26 13:40:36 192.168.1.254 PPP: ppp1 User request
Oct 26 13:40:36 192.168.1.254 PPP: ppp1 LCP down
Oct 26 13:40:36 192.168.1.254 PPP: ppp1 LCP down
Oct 26 13:40:36 192.168.1.254 PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
Oct 26 13:40:36 192.168.1.254 PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
Oct 26 13:40:41 192.168.1.254 PPP: ppp1 User request
Oct 26 13:40:41 192.168.1.254 PPP: ppp1
Oct 26 13:40:41 192.168.1.254 System: DSL training G.994
Oct 26 13:40:46 192.168.1.254 System: DSL training G.993 started

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Ahra_G
Moderator Moderator
Moderator
‎26-10-2020 03:43 PM

Hi @eng1970, 

 

As advised by the Engineer this morning, they have raised the issue again to NBN Co and informed that the tech visit today still did not resolve the connection issue. 

 

Further updates will be communicated as soon as it becomes available. 

 

Regards,

Ahra_g

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Anonymous
Not applicable
‎28-10-2020 07:22 PM

Thanks for posing additional reference on the ongoing investigation, we'll relay this to the assigned Engineer handling this fault. We apologise for any inconvenience. 

 

 

http://tpg.speedtestcustom.com/result/3d25e580-18f5-11eb-ba90-5fe822efe7a5

 

Great speed now with a NBN 50 plan.

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eng1970
Level 3
Level 3
‎04-11-2020 09:58 AM

It's only taken 3 NBN tech's and 1 TPG tech to move my connection to new port in the Node "FFTN" to reduce the dropouts to once a day now.


The NBN is a massive joke.

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