Internet issue

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Level 2
My internet is very slow, it’s frustrating
2 REPLIES 2
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Level 2
I have an important cricket match to watch it’s just buffering , I am paying my bill and this is the service you guys are providing
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Moderator

Welcome to the Community @5868062

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

We've created an article that will guide you in troubleshooting a slow speed issue.

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV