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Unable to set up new rooter

Level 1
I was sent a new modem by TPG but can not connect to the internet
Level 1

Welcome to the Community @Lizzymccaffrey


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link :


Make sure that the setup is correct. You may refer to NBN Fibre To The Premise (NBN FTTP) Setup Guide


We were able to locate your account using your community details and the internet service appears to be working with the new router.


Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.