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Unable to set up new rooter

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Level 1
I was sent a new modem by TPG but can not connect to the internet
2 REPLIES 2
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Level 1
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Moderator

Welcome to the Community @Lizzymccaffrey

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting

 

Make sure that the setup is correct. You may refer to NBN Fibre To The Premise (NBN FTTP) Setup Guide

 

We were able to locate your account using your community details and the internet service appears to be working with the new router.

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV