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Internet keeps dropping out

vy_2004
Level 2

Just upgraded to a nbn100 plan yday night and my internet drops out every hour or so

 

Every time I have to reset the router --> turning it off and on 

 

Does anyone know why and is there a solution 

5 REPLIES 5
alanguide
Level 8

Which connection are you on?
FTTC
FTTN
FTTP
HFC?

vy_2004
Level 2

Not entirely sure. Is there anyway I can check?

vy_2004
Level 2

Nvm i have hfc i just checked

alanguide
Level 8

Sorry> No useful knowledge of HFC. David or a mod may be able to help

Ahra_G
Moderator

Hi @vy_2004,

 

We recommend to always visit our Service Status page to check for maintenance/outage: https://support.tpg.com.au/servicestatus

 

Also, there are many factors that can affect your service and we're here to help. Please send us a private message, we'll pull up your account and sort out your service. 

 

 

-Ahra_G