Internet keeps dropping out

[RajenS]

@Sikawong 

Welcome to TPG Community!

I knew this issue, This 100% NBN NTD fault,

Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

@ivo2002 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

Hi @Terribleservice 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards

[geof0923]

This is bad, but also good to realise that other people are having the same issue and it's not isolated.

[RajenS]

Hi @geof0923 

Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

Hi @Sikawong 

            Its seems NBN port issue, and I did some changes on to it,
its looking right now, please send me a PM, if you still got issues
Thanks
Rajen 

[ivo2002]

Thank you, I have PM you my details.

For reference I am nowhere near typical advertised NBN50 speed of 45.6MPBs

I am only reaching 36 avge on a good day. It is obviously worse in the evening.

[RajenS]

Hi @ivo2002 

   looking at your account now 

Thanks 

Rajen 

[RajenS]

Hi @ivo2002 

I just run speed test remotely from your router, can see speed is more than our expectation,
its seems you are having issues with wifi, or bandwidth sharing(using multiple devices at the same time or heavy downloads and stream )

if you got a PC or laptop, please connect the LAN cable to the router, turn-off WIFI and run the test,
2 -IF you are close to the router, always use 5G wifi
wifi 2.4, always got lots of interference it won't give you the actual speed

This is the speed you are getting from your router          

timestamp	2020-04-23 12:16:16
sync_rate	0.00 Mbps
download_mbps	48.48 Mbps
download_total	134.99 MB
download_filesize	128.00 MB
download_duration	22.27 secs

[ivo2002]

That does not explain the dropouts though.