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Hi @annielee,
Remote test indicated that your modem is connected and has an internet for almost 3 days now.
Could you please describe what type of issue you are experiencing? Do all of your devices unable to detect internet or not able to connect to Wi-Fi at all?
-Ahra_G
Thank you for confirming that the service is working, @annielee.
Let us know if you need further assistance.
BasilDV