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Hi @Skelly,
Welcome to TPG Community!
We were able to locate your account using your community details and tested the line, but was receiving a failing result.
Could you check the light status of your NBN NTD box? All 4 lights should be solid. If some are flashing or Off, please reset the NBN NTD box and make sure that the cables are intact.
Let us know the result for us to progress the case.
BasilDV
We are glad that the service is back @Skelly.
If you need further assistance, please let us know.
Cheers!
BasilDV