Internet not working

[idreesshah]

My NBN internet has stopped workingly suddenly. I have been trying to reach 24X7 support but couldn't get through just the boring music and automated response.

[alanguide]

What type?
FTTN?
FTTC?
HFC?

[idreesshah]

I don't understand these. Can you please explain?

[idreesshah]

I checked it on the www.nbnco.com.au and it states that "nbn® Fibre to the Premises (FTTP) has been used in your connection to the nbn network".

So it's FTTP.

[alanguide]

If you are on FTTP there is an NBN 'NTD' bos near your installation.
Are the power and Optical LEDs on?
What other lights are on?

[idreesshah]

Power and UNI-D 1 lights are on.
Optical LED is blinking.

[idreesshah]

I checked the service status on your website and my nearby suburb has been listed as "Reported". Will it affect my home as well?

[Ahra_G]

Hi @idreesshah, 

We recommend to always visit our Service Status page to check for maintenance/outage: https://support.tpg.com.au/servicestatus

If your address is not listed, please send us a private message and we'd be happy to help! 

-Ahra_G

[idreesshah]

Hi Ahra,
I have sent you a private message.

[idreesshah]

I have provided all the details yesterday. Can someone respond to me ?