Internet not working

[nazishfahim]

Hi
Our internet has suddenly stopped working. An internet connection test from TPG app shows modem and data not detected. The power and respective signals are ON on both devices except the internet led on modem. Kindly advice ASAP. Thanks

[Katethorne87]

I am having exactly the same issue!

[Azusa]

Same here

[BasilDV]

Hi @nazishfahim

We apologise for the inconvenience.

We've checked the account and understand that the case has been raised to our Engineers for further investigation.

They've detected that the modem is online and working within specification.

Let us know if you need further assistance.

BasilDV

[BasilDV]

Hi @Katethorne87

We understand that your case has been resolved.

Let us know if you nee further assistance.

BasilDV

[BasilDV]

Hi @Azusa

Thanks for reaching out.

We checked the account and understand that you've been in touch with our Tech team.

The case has been resolved and your service is working within specification.

Let us know if you need further assistance.

BasilDV