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Hi @nazishfahim
We apologise for the inconvenience.
We've checked the account and understand that the case has been raised to our Engineers for further investigation.
They've detected that the modem is online and working within specification.
Let us know if you need further assistance.
BasilDV
We understand that your case has been resolved.
Let us know if you nee further assistance.
BasilDV
Hi @Azusa
Thanks for reaching out.
We checked the account and understand that you've been in touch with our Tech team.
The case has been resolved and your service is working within specification.
Let us know if you need further assistance.
BasilDV