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What type?
FTTN?
FTTC?
HFC?
If you are on FTTP there is an NBN 'NTD' bos near your installation.
Are the power and Optical LEDs on?
What other lights are on?
Hi @idreesshah,
We recommend to always visit our Service Status page to check for maintenance/outage: https://support.tpg.com.au/servicestatus
If your address is not listed, please send us a private message and we'd be happy to help!
-Ahra_G