Internet speed doesn't change after changing plan

[K8ie]

I was on nbn50 plan, and upgraded to nbn superfaster plan early this morning, and received a confirmation email that my internet connection has been updated.

However, internet is yet very slow, and the internet speed test at around 9pm is as follows;

Ping 4ms, download speed 19.5mbps,
Upload speed 12.8mbps. There’s no change from nbn50 plan, and even slower..

Does it normally take a few days to get faster internet even after received the confirmation email?

[Joseph_D]

@K8ie  the configuration on both back end ie NBN and TPG's end appear to be up to date. Have you tried to switch the modem off for 3 minutes?

[K8ie]

Yes, I did reboot my modem for 3 min. And the internet speed doesnt go over 50 yet.

[Ahra_G]

Hi @K8ie, 

We have since organised a call back to be made from our Technical Team to assist you further and check fir any underlying connection issue. 

Please await for the call today. 

Feel free to let us know should you require further assistance.

Regards,

Ahra_G