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Is TPG email down today 4/7/21 in Sydney ?

wombatcres
Level 3
 
3 REPLIES 3
JJM
Level 2
Level 2

My email is down (POP using a client) however webmail works. I get an "authentication" error. i've had this in the past and to fix it i update my password but no such luck this time. very fustrating!

JenDee
Level 2

I too am in Sydney and cannot download any emails from my TPG email account on my Macbook (Microsoft Outlook 365 for Mac), on on my iPhone 8 or my iPad.  

I can however access my email using TPG Post Office.  

The message I get on my Macbook Outlook as follows:

The server for acount "xxxx" returned the error "failed":  Could not connect to server."  Your username/password or security settings may be inccorect.  Would you like to try entering your password again?"

I have re-entered my password several times on all devices and still not working.

I only have a basic knowledge of how this works, so it would be good to know if its because the TPG email system is down, and I can just wait for it to return.  OR do I need to try to resolve this in some way?

BasilDV
Moderator

Hi @JJM and @JenDee

 

We experienced an outage within our mail server that affected a number of customers.

This has been resolved and should work normally now.

 

Let us know if you need further assistance.

BasilDV