Hi,
I have an NBN Cable Broadband SL Bundle Standard plan with TPG. I recently changed address and took my existing home phone number across to my new address. Everything is working as it should.
Today I received a phone call to my home phone number, claiming to be from a Telstra representative. He told me my NBN box was an old second-generation box, it would soon not work, and was going to be replaced. He said a technician would arrive at my address to make the replacement.
I was inclined not to believe him, mainly because Telstra is not my internet provider. I also thought that if the NBN box was to be replaced, I would first be notified by TPG, as it is my provider. He insisted that Telstra and NBN were partners, and that I had to organise with him to arrange for a technician to visit. He also had my address listed as the address I moved from about two months ago. He had no record of my present address. He asked for my present address and I refused to tell him.
I would like to know if this was a scam phone call, or whether the NBN box is to be replaced, and if so, should TPG, not Telstra, be organising this and notifying its customers
Thanks,
RMS1
