I have recently moved therefore I asked TPG to transfer my internet (wi-fi) and home phone connection.
On the day that TPG said the connection was "active", I went home after work to check that wifi worked but home phone never worked in the new location.
The next evening, I found out that even wifi was not working. I called TPG The next day.
TPG asked Telstra to visit my house over the weekend. The Telstra persons checked different boxes (there are about 3-4 phone sockets in different rooms of the house) to confirm that the lead in cable is damaged.
It is a old house. The fact that there are phone boxes (or sockets?) everywhere indicates that the previous owner(s) tried different ways to make the connection. One of the Telstra person told me that he saw a temperary cable (?) connecting to the outside cable but even that is worn/old.
TPG now tells me that I have to wait another (emphasize "another") 20 days for Telstra to fix the cable.
Questions
(1) What is the chance that after 20 days TPG comes back to say the lead in cable cannot be done because the house is old?
(2) There is no manhole in the house. When they put in a new lead in cable, do they have to dig a tunnel or something at my front yard?
(3) What is the best alternative if they cannot put a new lead in cable or cannot fix the existing one?
