Get online support
Over the past few weeks (as a new customer) occasionally I lose the internet.
The 4G connection always appears to be operating.
The router is operating fine in every other way.
I have found that restart of router may solve the problem but not always.
Hi @ianmckinnon
Welcome to the Community!
We tried to search for your account to no avail.
We'd like to look into your account for better understanding of the situation.
Please send me a PM with your TPG username or customer ID number.
BasilDV
Same thing just happened today. 3.30 pm and lost internet. Once the connection fails I need to restart the modem to get the internet back. It surprises me that the 4G connection cannot recover automatically and also restart the internet.
Hi @ianmckinnon,
For connection issues, we recommend the best thing to do first is to check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage.
Should you still require assistance, feel free to reach out to us again in order for us to run real-time tests.
Thanks!
Ahra_G
