Moving Home

[ashishsaxena21]

Hi, 

I am also moving houses and need to transfer my existing TPG connection. I am moving from existing TPG NBN bundle connection to new TPG FTTB service. I am not able to initiate the home movement request, could you please advise how did u submit this home movement request online. chat support team has asked me to send an email to relocation@tpg.com.au team. I send the home movement request email to them on 20 /04/2020 but nothing has happened yet

[Ahmedelfeki226]

welcome aboard,

I have applied online on the 5th April and yet to receive my connection.
I even paid everything in advance and can't get hold of anyone.
I'm frustrated. I had mobile phone and I ported out from frastruation.
Ahmed
0405905840

[RajenS]

Hi @Ahmedelfeki226 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[Ahmedelfeki226]

Thank for your reply.
ID is Ahmedelfeki226

[RajenS]

Hi @Ahmedelfeki226 

   I checked your adress. There must be an NBN box (ARRIS BOX ) in your place.

  Can you please confirm.?

Thanks 

Rajen 

[Ahmedelfeki226]

Thanks for your reply, 

Yes there is a box. This is a very good question. 

I wouldn't sign up and paid for my NBN to be connected without having a box outside my house.

Man if your going to help please do, otherwise don't ask silly questions.

Ahmed

0405905840

[nawaraj207]

Hi my customer id is
6770800
And I’m moving home and I nee help

[Ahmedelfeki226]

My friend is going to be a nightmare.
If your moving home, you better cancel your service and go with different service provider.
We have been waiting for almost 4 weeks. And nothing has happened as yet.

[RajenS]

Hi @nawaraj207 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

Hi @Ahmedelfeki226 

            can you PM me confirm your new adress pls ? 

Thanks 

Rajen