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NBN Dropouts & slow download - Gold Coast, Benowa 4217

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BasilDV
Moderator

Hi @garythomann13

 

We've tested the line and was not able to detect any fault within the NBN network. Also, we do not throttle the service of our customers.

The connection speed that your modem is getting from the service is within specification. Are you using a WiFi or a Wired connection?

 

BasilDV

garythomann13
Level 5

Oh dear, back to 1/4 download speeds again. Modem reset did not work ...

BasilDV
Moderator

Hi @garythomann13

 

Thanks for getting back.

We've reset your connection remotely as we've detected the low connection speed.

Could you please check the speed again?

 

BasilDV

garythomann13
Level 5

Thanks for that ... now 2/3 download speed but obviously better than before.  Upload is as per normal high 30's

garythomann13
Level 5

Oh dear time for modem reset(s) ... 1/2 download speeds ... upload normal high 30s