NBN FTTC Connected without internet (No 'Internet Light' on Router, 'DSL Light' blinks on NBN Connection Device)

[LT7689]

Hi TPG Support,

NBN FTTC 'Connected without internet' (No 'Internet Light' on Router, 'DSL Light' blinks on NBN Connection Device)

I have reset the modem and NCD with the timeframe as guided. Also have replugged all cables. The issue remains for 3 days now.

Please refer to attached photos for the lights.

I cannot send PM.

Please help.

Thank you.

[LT7689 · Accepted solution]

This morning a technician from NBN came and fixed the problem which is outside the building.
Fantastic support from TPG and NBN.
Many thanks to you all.

[Anonymous]

We are glad to know that the NBN technician did manage to fix the fault affecting the service. in the event that you will require assistance in the future. Feel free to create a new thread here in the community.

This morning a technician from NBN came and fixed the problem which is outside the building.
Fantastic support from TPG and NBN.
Many thanks to you all.

[jack5]

I need help as well, I'm having the exact same problem, my internet hasn't reconnected since new

years eve 8pm

[BasilDV]

Hi @jack5

We'd like to run some tests with your service and see what we can do to restore it.

Kindly send us a PM with your account details.

BasilDV

[jack5]

Hi I've got the same problem again, whenever my FTTC drops out it takes "hours" to reconnect again.

The problem resolved itself but why does it take over 3 hours to reconnect?

[Aubrey]

Hi jack5, how often do you experience this? Also, have you tried using a different modem yet, just to isolate if it could be a hardware issue?