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NBN FTTC SL down all day. Please help. On hold with TPG for 1 hour+ no answer

tatereg3
Level 3

My NBN FTTC SL connection has been down since this morning (1 Jan 2024).  There is no NBN outage at my address.  I am located in the Sutherland Shire, Sydney. My modem router is: TP-Link Archer VR 1600 v.2.0.  Up until now the connection has been pretty good.  I have phoned TPG and am still on hold with no answer for almost an hour.  Is there a general outage with TPG in this area?  How can I get someone from TPG on the phone?  I've been on hold for ages!

3 REPLIES 3
BasilDV
Moderator

Hi @tatereg3 

 

How's your connection? Is it back?

 

If not, try to perform a quick reboot to your modem/router.

 

In case it is still not working, just send us a private message with your account details and we'll take it from there.

 

BasilDV

tatereg3
Level 3
Hi, yes it's back. Thank you for checking in to confirm.
BasilDV
Moderator

Great! Happy new year Smiley Very Happy