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NBN FTTN frequent disconnections

joshsandra
Level 2
Level 2
‎22-12-2022 11:16 PM

Hi TPG

 

I am getting frequent disconnections to the internet over the last month. I have a Huawei HG659 modem running as a modem and a Netgear Orbi RBK50 system for wireless connectivity. 

 

The errors from the system log are as follows

2022-12-22 21:50:07SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2022-12-22 21:50:05SystemNoticeDSL connection is activated.
2022-12-22 21:47:33SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2022-12-22 21:47:33SystemNoticeDSL connection is deactivated .

 

Please advise solution for this.

TPG and NBN Co show no NBN downtime during any of these DSL connection deactivations.

 

Thanks and regards

Josh

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Angeli
Moderator Moderator
Moderator
‎23-12-2022 09:03 AM

Hi @joshsandra, 

 

Welcome to TPG Community! 

 

We'll have a tech specialist to ring you and check as to what is causing the issue. Send us a private message with your TPG customer ID please.


How do I private message (PM) in the community
 

Regards, 

Angeli

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joshsandra
Level 2
Level 2
‎30-06-2023 08:49 PM

Hi Angeli

 

I am starting to have issues with frequent disconnections again. I have the same equipment as the previous time.

 

This is the log just from today

2023-06-30 20:45:45User LevelNoticeUser admin login from 192.168.1.3 successfully.
2023-06-30 20:45:18SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 20:45:18SystemNoticeDSL connection is deactivated .
2023-06-30 20:43:02User LevelNoticeUser admin login from 192.168.1.3 successfully.
2023-06-30 20:42:22SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-06-30 20:42:18SystemNoticeDSL connection is activated.
2023-06-30 20:39:33User LevelNoticeUser admin login from 192.168.1.3 successfully.
2023-06-30 20:39:14SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 20:39:14SystemNoticeDSL connection is deactivated .
2010-01-01 10:04:06SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2010-01-01 10:04:02SystemNoticeDSL connection is activated.
2010-01-01 10:02:02User LevelNoticeUser admin login from 192.168.1.3 successfully.
2023-06-30 20:26:48SystemWarningUser admin(192.168.1.3) Reboot from the LAN side.
2023-06-30 20:26:33User LevelNoticeUser admin login from 192.168.1.3 successfully.
2023-06-30 20:23:29SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 20:23:29SystemNoticeDSL connection is deactivated .
2023-06-30 16:50:27SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-06-30 16:50:22SystemNoticeDSL connection is activated.
2023-06-30 16:48:39User LevelNoticeUser admin login from 192.168.1.3 successfully.
2023-06-30 16:47:24SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 16:47:24SystemNoticeDSL connection is deactivated .
2023-06-30 08:58:50SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-06-30 08:58:46SystemNoticeDSL connection is activated.
2023-06-30 08:54:51SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 08:54:51SystemNoticeDSL connection is deactivated .
2023-06-30 08:44:27SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-06-30 08:44:23SystemNoticeDSL connection is activated.
2023-06-30 08:41:45SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 08:41:45SystemNoticeDSL connection is deactivated .
2023-06-30 08:26:43SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-06-30 08:26:38SystemNoticeDSL connection is activated.
2023-06-30 08:24:06SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 08:24:06SystemNoticeDSL connection is deactivated .
2023-06-30 07:38:10SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-06-30 07:38:06SystemNoticeDSL connection is activated.
2023-06-30 07:34:01SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 07:34:01SystemNoticeDSL connection is deactivated .
2023-06-30 07:15:18SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-06-30 07:15:14SystemNoticeDSL connection is activated.
2023-06-30 07:12:18SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 07:12:18SystemNoticeDSL connection is deactivated .
2023-06-30 07:08:33SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-06-30 07:08:28SystemNoticeDSL connection is activated.
2023-06-30 07:04:19SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 07:04:19SystemNoticeDSL connection is deactivated .
2023-06-30 06:57:32SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-06-30 06:57:28SystemNoticeDSL connection is activated.
2023-06-30 06:53:29SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 06:53:29SystemNoticeDSL connection is deactivated .
2023-06-30 06:30:11SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-06-30 06:30:07SystemNoticeDSL connection is activated.
2023-06-30 06:26:06SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-06-30 06:26:06SystemNoticeDSL connection is deactivated .

 

TPG and NBN Co show no NBN downtime today

 

Thanks 

Josh

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BasilDV
Moderator Moderator
Moderator
‎01-07-2023 10:17 AM

Hi @joshsandra 

 

We'd like to have a better understanding of the situation and see what we can do to resolve this.

 

Kindly send us a private message with your account details.

 

BasilDV

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joshsandra
Level 2
Level 2
‎03-07-2023 11:25 PM

Hi BasilDV

 

I wasn't able to send another private message apparently - so I've had to reach out again through the forum.

 

We had the engineer out earlier today, however we still got a line disconnection in the evening.

 

Please see logs below, engineer disconnected service at 1548 and reconnected at 1616, however we had another dropout at 2203

2023-07-03 22:06:05SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-07-03 22:06:01SystemNoticeDSL connection is activated.
2023-07-03 22:03:18SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-07-03 22:03:18SystemNoticeDSL connection is deactivated .
2023-07-03 16:16:34SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2023-07-03 16:16:30SystemNoticeDSL connection is activated.
2023-07-03 15:48:50SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2023-07-03 15:48:50SystemNoticeDSL connection is deactivated .

 

Please advise next course of action.

 

Thanks

Josh

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Angeli
Moderator Moderator
Moderator
‎04-07-2023 08:02 AM

Hi Josh, 

 

Thanks for sharing these results to us. We'll need you to confirm your TPG account username or customer ID privately. Here's how you can send a PM, 
How do I private message (PM) in the community. 

 

Regards, 

Angeli

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