Sounds like you need TPG to book NBN tech to come out and they will replace modem for free.
Unfortunately Tpg Do not Answer phones if trying to report a fault. They Just send standard email from helpdesk@tpg.com.au to Get ticket and email it to Techops@tpg.com.au. The problem is that they wont answer the phone to get a ticket number. I lodged dispute with telecommunications ombudsman TIO who have emailed a case to TPG. Tpg have 20 days to respsnd. That would mean 1 month with no internet that I paid $74.99 for.
The only way that I could fix my NBN was to change service providers to Super loop. I rang Superloop and explained the problem. They organised to transfer my NBN to them. They checked whilst on the phone to them. They could see there was no NBN to house Superloop then sent NBN tech out to house 2 days later who fixed NBN. This is the service that would be expected. Not TPG though
Superloop have much better service and do actually help there customers.
TPG have debited my bank account for $36.21 for not giving them 30 days notice for changing NBN providers. I am pursuing this along with other compensation via TIO. They did not give me 30 days notice taht my interent would stop working. I would stsy away from TPG.
Regards Matt
