NBN NOT WORKING

[mk078]

Hi
NBN has stopped working this morning as well as our home phone connection. Can still see the wifi there but there is no internet connection. Can anyone assist please? NBN box has two solid blue lights (Upstream and downstream) and the router has no light on DSL or Internet

[Ahra_G]

Hi @mk078, 

Welcome to the Community! 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

I have since raised the issue to our Engineering Team for checking. Updates will be provided via phone call or SMS. 

We apologise for the inconvenience. 

Regards,

Ahra_G

[mk078]

Hi
I’ve checked and there is no outage. Please help!

[BasilDV]

Hi @mk078

We understand that you've been in touch with our Tech team and the case has been raised to our Engineering team for further investigation.

An NBN technician visit has been booked to check your service.

Further updates will be given by your assigned Engineer as soon as it becomes available.

Stay safe.

BasilDV