Welcome to the Community!
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
I have since raised the issue to our Engineering Team for checking. Updates will be provided via phone call or SMS.
We apologise for the inconvenience.
We understand that you've been in touch with our Tech team and the case has been raised to our Engineering team for further investigation.
An NBN technician visit has been booked to check your service.
Further updates will be given by your assigned Engineer as soon as it becomes available.