NBN Network

Level 1c
Good afternoon everyone,

I’ve just received my modem but have not received a NBN Network Connection Device. Where can I get one?

Thank you.

Hi @Bertaine2015


Welcome to the Community!


We were able to locate your account using your community details and checked the service class of your location.


Your address is registered as Service class 34, which means that the NBN NCD box is already installed in the premises.


Could you please check your premises if there's an NCD box installed? If none, please let us know and will raise this with our NBN Provisioning team.



Level 1c
Good afternoon Basil,

Unfortunately, we don’t.

Could you please ask your NBN provisioning team to contact us and provide us with a quote for the installation / sending ?

Thank you,

We have advised our Provisioning Team to contact you to discuss the status of the service installation. Kindly await a call within the day. Thank you.