The NBN website says that there is an unplanned incident affecting the network in this area. It unhelpfully also says "We are investigating a network outage in this area. As a result, you may experience a partial or total loss of connectivity. Restoration is underway. For more information, please contact your service provider."
The NBN and my internet connection has been down for 4 hours. I'm wondering if you know when it will be fixed?
I hope I am in the right place and you can help. My ID is XXXX. My address is XXXXX Sherwood, 4075. Brisbane. The NBN internet and land-line have not functioned since before 6am on the 17th of February. Please help.
Thanks for the details. Upon checking, the network maintenance has been completed. Kindly turn the modem off for a few minutes and turn it back on. If you experience the same issue, please let us know so we can check further. Thank you.