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Hi @yhlung2000 . Did you check why you only get 9Mbps on NBN50? If there is a fault somewhere, the faster plan may not help.
What type of connection do you have?
Hi @yhlung2000
We've created some articles that will help you troubleshoot the Slow speed issue.
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Regards,
Ahra_G