NBN Wireless Outage

[beck98]

We moved over to TPG internet approx 2 weeks ago.

We are using the TPG provided modem with no internet settings changed.

Our internet has not worked the whole time, it will not stay connected for longer than 5 mins.

Please fix ASAP!

[Ahra_G]

Hi @beck98, 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

We have also created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

We have seen that your connection issue is now raised to NBN Co by our Engineering team. Updates will be provided via SMS or phone call. 

Regards,

Ahra_G