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NBN Woes - Painfully slow upload, poor download speeds

spryce
Level 3
Level 3
‎02-06-2020 02:24 PM

Hi,

I've been putting up with this for a couple of months but this is nowhere near 50/20. If someone could look into this that would be great. 

nbn-sucks.png

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johnp
Moderator Moderator
Moderator
‎02-06-2020 02:27 PM

Hi

 

Please send me  via Private Message your username , customer account number or mobile phone number so I can access your service.

 

John

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spryce
Level 3
Level 3
‎02-06-2020 02:33 PM

This is my 4G hotspot with only 2 bars of reception... Wow.

 

4g-hotspot.png

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spryce
Level 3
Level 3
‎02-06-2020 02:37 PM

Message sent. Cheers.

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johnp
Moderator Moderator
Moderator
‎02-06-2020 03:05 PM

Hi

Upon checking your service I have found an issue and logged a ticket for our engineering department to investigate and update you.

 

 

John

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Mal_mod
Moderator Moderator
Moderator
‎10-06-2020 12:04 PM

HI @spryce 

Our scheduling  team are trying  to confirm a booking for tomorrow 
Please check you SMS & emails 

Cheers 


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