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NBN broadband dropouts

Level 1b

Hi there,


The new NBN broadband plan has been working well for a couple of months, but it starts to have dropouts (which was promised not to have such problems once installed) as the previous ADSL2+ plan.


Can someone help, please?


Hi @hzwkule ,


We ran an initial test to your service it shows multiple dropouts and a possible line fault. We will raise this to our Engineering Team for further test and investigation.


Updates will be provided once assessment is done it may take 24-48hrs, you will be notified by one of our Engineers via SMS or Phone call.


Let us know should you require further assistance.




Hi @hzwkule,


A technician visit is scheduled tomorrow, Friday 28th of June between 8-12NN. Your attendance is needed. Let us know how it will go and should you require further assistance. Cheers!