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NBN broadband dropouts

Level 1b

Hi there,

 

The new NBN broadband plan has been working well for a couple of months, but it starts to have dropouts (which was promised not to have such problems once installed) as the previous ADSL2+ plan.

 

Can someone help, please?

2 REPLIES 2
Moderator

Hi @hzwkule ,

 

We ran an initial test to your service it shows multiple dropouts and a possible line fault. We will raise this to our Engineering Team for further test and investigation.

 

Updates will be provided once assessment is done it may take 24-48hrs, you will be notified by one of our Engineers via SMS or Phone call.

 

Let us know should you require further assistance.

 

Cheers!

Moderator

Hi @hzwkule,

 

A technician visit is scheduled tomorrow, Friday 28th of June between 8-12NN. Your attendance is needed. Let us know how it will go and should you require further assistance. Cheers!