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Hi @TonyRich ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hello Riezl,
Please read my message again.
I already did reboot the modem. The reboot was normal.
All LEDs are green.
Hi @TonyRich,
Sorry to learn that you are still having issues with the homephone.
Recent test showed that the homephone is provisioned correctly and should work as your internet is working, too.
Nonetheless, let us have your best call back time & number via private message so we can organise a call back to be made from our Technical Team.
Regards,
Ahra_G