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NBN dropping out with increased frequency

Level 1

My NBN is now dropping out with increased frequency sometimes multiple times a day!, never had this issue with my ADSL. What up with this? 

Level 5

Hi @amanda27

What exactly do you mean by increased frequency?

And did you notice the lights on your modem when the service drops?

Level 1

Hi 2fly

Yes' the DSL and Internet lights go out, It used to happen periodically it now happens multiple times a day some days!


Hi @amanda27


Welcome to TPG Community! 


I've managed to locate your account and have ran multiple tests. The results showed no evident line fault though I have noticed some drop outs on the connection. 


What troubleshooting steps have you done so far? 


Kindly let us know of your best contact time & number via private message so we can organise a call back to be made from our Technical team and assist you in checking for any underlying issues.