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NBN dropping out with increased frequency

amanda27
Level 2
Level 2
‎13-01-2019 07:37 PM

My NBN is now dropping out with increased frequency sometimes multiple times a day!, never had this issue with my ADSL. What up with this? 

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2fly
Level 5
Level 5
‎14-01-2019 10:24 AM

Hi @amanda27

What exactly do you mean by increased frequency?

And did you notice the lights on your modem when the service drops?

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amanda27
Level 2
Level 2
‎14-01-2019 11:14 AM

Hi 2fly

Yes' the DSL and Internet lights go out, It used to happen periodically it now happens multiple times a day some days!

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Ahra_G
Moderator Moderator
Moderator
‎14-01-2019 08:07 PM

Hi @amanda27, 

 

Welcome to TPG Community! 

 

I've managed to locate your account and have ran multiple tests. The results showed no evident line fault though I have noticed some drop outs on the connection. 

 

What troubleshooting steps have you done so far? 

 

Kindly let us know of your best contact time & number via private message so we can organise a call back to be made from our Technical team and assist you in checking for any underlying issues. 

 

Thanks! 

 

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