We have likewise replied to your post located here:
Apologies for the trouble regarding the connection issues.
We'll continue to monitor the account and provide an update as soon as it becomes available.
Thanks for raising this to us.
I have escalated the issue now to our Engineering Team. Kindly allow them sometime to investigate the issue.
An update should be provided within the next 24-48hrs.
Should you require additional assistance or has further queries, please don't hesitate to let us know.