NBN just completed hardware installation, no internet connection....

[Firey_hoges]

Hi,

NBN have just completed my FttC installation, but I can't connect to the internet. Is there something else I need to do?

Thanks

Jeff

[peter_k]

Hi

Please ensure your equipment is setup as per the following guide shows you.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/td-p/7856

If it is connected like this and you still dont have 4 blue lights on the NCD after being connected for 15 minutes at least. Please get back to us.

Regards,

Peter

[Firey_hoges]

I have four blue lights on the NCD, but the attached pic is of the TPG supplied modem..

[Firey_hoges]

Could it be a username and password issue for the internet connection details ??