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NBN just completed hardware installation, no internet connection....

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Level 1c

Hi,

NBN have just completed my FttC installation, but I can't connect to the internet. Is there something else I need to do?

 

Thanks

Jeff

3 REPLIES 3
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Moderator

Hi

 

Please ensure your equipment is setup as per the following guide shows you.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/td-p/7856

 

If it is connected like this and you still dont have 4 blue lights on the NCD after being connected for 15 minutes at least. Please get back to us.

 

Regards,

Peter

Level 1c

I have four blue lights on the NCD, but the attached pic is of the TPG supplied modem..

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Level 1c

Could it be a username and password issue for the internet connection details ??