There are different types of issues that you may experience:
1. Speed/intermittent issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Issues caused by ongoing outage in your area.
In the event that you may be having WIFI-related issues (signal interference, distance, weak signal), we'd recommend having a read on the following articles:
If the issue persists, please send us a private message with your account details (Username/Customer ID together with the address on file) so we can assist you further.