NBN keeps dropping

alnxln
Level 3
What’s wrong with the NBN connection? Int keeps dropping.
3 REPLIES 3
Aubrey
Moderator

Hi @alnxln,

 

Recent tests do not indicate any line fault or outage in the area that could impact your connection. Your modem's session also appears to be stable.

 

If you are still having troubles on your end, shoot us a private message for further troubleshooting.

 

Cheers! 

 

 

alnxln
Level 3
NBN drops again
Ahra_G
Moderator

Hi @alnxln

 

We have raised the issue to our Engineering team for further investigation as there is no line fault detected. Dropouts were present however, we are yet to determine the cause. 

 

Please ensure to keep the modem connected and powered on for remote testing purposes. Updates will be provided via phone call or SMS. 

 

Thanks! 

Ahra_G