NBN keeps dropping

[alnxln]

What’s wrong with the NBN connection? Int keeps dropping.

[Aubrey]

Hi @alnxln,

Recent tests do not indicate any line fault or outage in the area that could impact your connection. Your modem's session also appears to be stable.

If you are still having troubles on your end, shoot us a private message for further troubleshooting.

Cheers! 

[alnxln]

NBN drops again

[Ahra_G]

Hi @alnxln, 

We have raised the issue to our Engineering team for further investigation as there is no line fault detected. Dropouts were present however, we are yet to determine the cause. 

Please ensure to keep the modem connected and powered on for remote testing purposes. Updates will be provided via phone call or SMS. 

Thanks! 

Ahra_G