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NBN lead-in cable torn off street pole by falling tree branches

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Level 3

@Aubrey  BasilDV already had a "closer look"


'The cable that's torn off is not affecting your service, which is why we can't escalate it to NBN Co'


the street cable is loose with a TEMPORARY FIX, it needs to be hung securely as it should be, with high winds likely to cut the connection permanently.

I need a stable connection for telehealth with hospital and doctor.


from NBN Co


Thank you for contacting nbnWe've received your request and we will be in touch in the coming days. 
 A new case reference number 16424652 has been created and will be associated with previous case reference number 16308073."

Hi @Robert345 


This matter is now with our Complaints Resolution Team and your case manager will be in touch for further discussion.


Thank you.

Level 3


thank you, they have contacted me and NBN Co has also assigned a case manager so hopefully the cable will be fixed.

Level 3
The NBN Co has now fixed the problem with a brand new cable from the street pole to my house.
TIO complaint 2024-03-03513 has been withdrawn as it is now fully resolved.