NBN not working

NDL
Level 2
Level 2
Hi all,

Been having issue with NBN connection and been on hold for more than 1 hour. Tried call back option and the earliest is mid day Sunday.

NBN has been down since last nite after thunderstorms and lightning. Conncetion light keep blinking blue and red, making clicking sound and keep restarting. I have done the standard troubleshoot procedures, restart, plug and unplug, check on nbn website for outage (no know outage). Nothing is helping. Can someone help, need connection urgently.

Thank you
1 REPLY 1
BasilDV
Moderator

Hi @NDL 

 

We'd like to check on what we can arrange as the hardware might need to be replaced.

 

Just send us a private message with your account details and we'll take it from there.

 

BasilDV