NBN outage

[bowserscastle]

Hello? Why is it so hard to get in contact with someone? Our service went down 36 hours ago and we can't get in contact with tech support. I just got hung up on for the THIRD time after spending an hour on hold. Ive lodged faults thru the app, Ive waited for call backs... What more can I do? Can somebody PLEASE contact me. This is beyond a joke.

[David_M]

Hi @bowserscastle 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @bowserscastle 

I can see you NBN-HFC NTD is down.

I have lodged a fault with our engineers, and someone will call you within 24-48hrs.

I have PMed you your fault reference number.

Regards,

David_M