Hi, I am on a fttn SL bundle standard plan. We use the TPG supplied modem Archer vr1600. Our general internet speed is around 10Mbps. But today it's been under 0.8Mbps for a few hours now. I checked the NBN outages status -none. I have restarted the modem several times. No changes within our home settings. There must be something wrong in the line connection. Could you please investigate &advise.
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Hi Karl Thanks for your response. Our internet connection was unusable when it went down to speeds between 0.3 & 0.7Mbps & I had to call TPG for immediate support. Thankfully, the TPG member investigated & resolved the network issue for us. I'm happy with the professionalism & level of support.
I am pleased to hear that you had such a good experience when contacting our support staff recently. If you require any further assistance please do not hesitate to contact us.
