NBN speed upgrade

[LeoL]

I have upgraded my NBN plan from NBN12 to NBN50 yesterday, online, received an email saying that my request was in progress and would be processed within a day, but since I have not received the email confirmation, yet, I would like to get some update regarding the progress.  

[BasilDV]

Hi @LeoL,

Welcome to TPG Community!

We tried to locate your account using your community details to no avail.

We'd like to understand what happened and have this resolved as soon as possible.

Please send me a PM with your TPG username or customer ID number.

How to send a PM?

BasilDV

[Rushy]

I have been trying to upgrade my speed. But it always says unsuccessful.
Plz help

[Ahra_G]

Hi @Rushy, 

Welcome to the Community! 

If the account I've managed to locate is correct, recent notes showed that you are trying to transfer your services to another address.Should you still wish to discuss the upgrade of your service, I can organise a call back to be made. 

Otherwise, please send us with your Customer ID or service address via private message so we can assist you accordingly. 

Regards,

Ahra_G